I last wrote to you on 22nd March 2011 – incidentally I have never received an acknowledgment to that letter –
[I would like] to bring to your notice my complete delight with the fitting of eight new windows and bringing to your notice the superb service and attention not only with the fitters but also with all other personnel concerned…
Clearing the gutters on my conservatory about the same time I broke an end covering, where the plastic strip on the sloping roof meets the guttering, and as the people who erected the conservatory some ten years ago had gone into liquidation, I asked if [Everest] could possibly help me to obtain a replacement.
[Everest] provided me with exactly the same end piece and I am so very grateful, especially as we recently had the roof treated to insulation after which plaster boards were erected and the entire ceiling and walls painted - (I did not want any moisture seeping in to spoil all this) - so I am especially grateful to the two gentlemen for all they did to help me find an exact replacement. All this is a further example of the way your staff looks after your customers and I am deeply appreciative therefore I will be grateful if you will kindly pass my deepest thanks on to them.