- Q.
Do you do help with home finance?
Yes, we have the very flexible Everest Home Account - why not read about our home finance options to find out more.
- Q.
What are Everest's APR rates for Home Finance?
This depends on how much you borrow and over what time period. The sales advisor will be able to explain all this to you at your free appointment
- Q.
Can I pay the whole cost of my home improvement work at once rather than using an Everest Home Account to spread payments?
Yes, of course! And there is no penalty for doing so.
The Everest Home Account simply allows you to take advantage of flexible finance if you need it.
- Q.
Are Everest Insurance backed?
We offer insurance backed guarantees where required for certain products. Our advisors can discuss this with you in more detail.
- Q.
Can I get a price via email or over the phone?
Because all of our products are custom made and individually tailored, we work out costs according to your exact requirements rather than giving standard prices. To receive an accurate price, please arrange an appointment with one of our representatives.
- Q.
What does our guarantee cover? And how long?
We offer a range of long-term guarantees covering all of our products. The exact details of the guarantee depend on the product. See the individual product pages for more information.
- Q.
Do I get anything when I recommend you?
For anyone you recommend and who purchases from us we will pay 2.5% of the order value excluding VAT. See our recommend a friend information for more details on this offer.
- Q.
What deposit is required for my purchase?
The typical deposit for an Everest Home Improvement is 20%, but this should be discussed with your advisor during your appointment.
- Q.
What is the minimum order value?
£500 is the minimum order value for windows and doors, £750 for most other products. £5000 is the minimum order value for kitchens.
- Q.
Do we do interest free credit or buy now / pay later?
We don’t offer interest free credit or buy now pay later, but we do offer Everest Home Account Finance, a flexible and specially tailored loan which allows you to invest in home improvements when you need them. See our Home Account section for more information.
- Q.
Why do both partners have to be there at a quotation?
Choosing your home improvement products is an important decision, and is usually one that both partners want to be involved in. There are many elements to the decisions that need to be made, including appearance, colour, style, technical specification and of course price. In order to make sure we provide you with an accurate price, we need you to make these decisions, and for this we need both partners present.
If we have an appointment without the partner there, we may not be able to give an accurate quote, and often will need to return at another time when both partners are present. This adds to our costs and means that we will not be able to offer you such a competitive price on the second visit.
- Q.
Do you do repairs on other companies products?
Because we do not hold stock of the necessary items and would not be able to offer any guarantee on other companies’ products after we had repaired them, we are unfortunately unable to offer repairs on products provided by rival companies. We will of course be happy to remove and replace them.
- Q.
Will you do supply only?
At Everest we are committed to providing only the highest quality products and services. If a product is not installed correctly it may not work properly. One of the reasons Everest can offer industry leading guarantees is that they are fitted by experienced and skilled installers. For this reason we insist on installing all of our own products and are unable to offer supply only.
- Q.
How can I be assured of the quality of your products?
Everest always emphases quality above all else. We are one of the most highly accredited companies in the UK home improvement market and for good reason. Our superior products have been awarded:
• 13 British Standards Institute Kitemarks
• 6 British Board of Agrement Certificates
• 3 British Standards Quality Marks
We offer proven quality that is often so far ahead of industry standards that our products end up setting the benchmarks by which others are judged.
- Q.
What locks do Everest use?
We use a range of different locks depending on the product in question. All Everest security products are tested to meet and often exceed British Standards. Everest uPVC casement windows, for example, are twice as secure as British Standards, and timber casements are 50% more secure. See the individual product pages or speak to an advisor for more information about the locks we use.
- Q.
How long will my home consultation last?
Our consultations are entirely geared around your needs, so the length can vary. Generally speaking, we often need 90 minutes or so to find out what you want, measure up, price and provide a quotation.
- Q.
How long should I expect to wait between placing my order and actual installation?
Depending on the product you have ordered, we usually begin installation within 6-8 weeks. However the wait can occasionally be longer, depending on the product and particularly for larger orders. Speak to one of our advisors for a clearer idea about how long you should expect to wait for your Home Improvement purchases to be installed.