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Frequently Asked Questions

General FAQs:

How long will my home consultation last?
How long should I expect to wait between placing my order and actual installation?
How can I be assured of the quality of your products?
Can I pay the whole cost of my home improvement work at once rather than using an Everest Home Account to spread payments?
Do you do funding?

Kitchens related FAQs:

Do you do supply only?
Do you do just doors and worktops?
How much are your kitchens?
When can I have it?
Do you do everything?
Do you subcontract?
Will I see a 3D image of my kitchen design before I commit?
Can I supply my own appliances?
Will you refit my existing appliances?
Do you do tiling or flooring?
Do you do building work?
Do you comply with all the current regulations?
Is the cabinet made from chipboard? Isn't wood better?
Who are Kuppersbusch? Why did Everest choose to offer Kuppersbusch?
Will you de install and dispose of my existing kitchen?
Can I see the kitchens in a showroom somewhere?

Conservatories related FAQs:

Where should I position my conservatory?
Can I use my conservatory all year round?
Will I need planning permission?
How do I know my conservatory will last the test of time?
How safe will my conservatory be?
How secure will my conservatory be?
How can you ensure my conservatory won't move?
Do you install conservatories on commercial premises?
How much will my conservatory cost?
What guarantees do you offer?

Windows related FAQs:

What is the Window Energy Rating system and how does
it affect me?

General:

How long will my home consultation last?

As long as you’d like it to! If you just want a half-hour overview of your options, that’s what we’ll provide.

However, we generally find that most customers already have some idea of the products that appeal to them and would like to use their appointment to discuss their ideas with a consultant, who can call on years of experience to offer expert advice on the most suitable options and features.

In this case, our consultant will take the time to listen carefully to your requirements and make sure that you’re considering the right options for you, your home and your unique needs. We won’t rush through the details, but we also won’t overstay our welcome!

And when we say that we offer you a no obligation quote, we mean it. We won’t pressure you into making a decision, instead you can take your time to really consider all the facts and make sure that everything is right for you.

How long should I expect to wait between placing my order and actual installation?

You should expect to wait at least 6-8 weeks for your installation. This will depend on the type of product you have ordered as for example, an entrance door will have different manufacturing times to 12 custom built windows.

How can I be assured of the quality of your products?

Everest always emphasises quality above all else. We are one of the most highly awarded companies in the UK home improvement market – and for good reason. Our superior products have been awarded:

9 British Standards Institute Kitemarks
6 British Board of Agrément Certificates
3 British Standards Quality Marks

You can click here to find out more about this.

We offer proven quality that is often so far ahead of industry standards that our products end up setting the benchmarks by which others are judged.

But we don’t rely on official recognition alone. We also carry out exhaustive tests on all of our products to ensure that they really do offer outstanding quality – now and for years to come.

These tests are often extreme – challenging products far more than is really necessary to ensure that they will perform without fail during normal use in your home.

We use automatic machines to continuously open and close the hinges and locks of our windows and doors millions of times, for example. We attempt to smash our toughened safety glass with wrecking balls. We use vacuums to carefully check the seals on allo our double-glazed units. We expose those same sealed units to temperatures as low as -50°C to test for internal condensation. And we even conduct high-humidity tests to simulate the effects of five years of weathering on our products in just 28 days.

We study everything that affects our products – from how intruders work to local weather patterns. So we can ensure, for example, that your new conservatory roof is suitable for your particular location because we have specifically designed it to cope with the levels of rain- and snowfall in your local area.

In short, we only fit products we’re prepared to back up with our Price Promise.

Can I pay the whole cost of my home improvement work at once rather than using an Everest Home Account to spread payments?

Yes, of course! And there’s no penalty for doing so.

The Everest Home Account simply allows you to take advantage of flexible finance if you need it.

Do you do funding?

Yes, we have the very flexible Everest Home Account.

Kitchens:

Do you do supply only?

No, at Everest we offer the full service of plan design full technical survey & install conforming to all the latest government regulations including electrics plumbing and the home seller’s kit.

Do you do just doors and worktops?

No, we look to do a complete replacement using the very best quality furniture available.

How much are your kitchens?

That depends on style of door, design of kitchen, appliances chosen and any building work, to many variants to give a rough price.

When can I have it?

Usually installation can be done in 6/8 weeks.

Do you do everything?

Yes we will plan design price and survey then install all units and appliances.

Do you subcontract?

Our installers are trained specifically to fit our kitchens to the highest standards in the industry; this is monitored by a dedicated customer care administrator and project manager dedicated to each customer.

Will I see a 3D image of my kitchen design before I commit?

Yes all of our designers use computer aided design to accurately design and cost your project.

Can I supply my own appliances?

Yes if you have something in particular in mind, as long as we are made aware of its technical specification.

Will you refit my existing appliances?

Yes providing they conform to current regulations.

Do you do tiling or flooring?

Tiling and usually flooring are specialist jobs, in the case of tiling it is best to offer the new tiles up to the fitted kitchen to judge the best match.

Do you do building work?

Yes we will carry out virtually all building work like we do with conservatories.

Do you comply with all the current regulations?

Yes, our designers and surveyors are completely up to speed on ever changing legislation.

Is the cabinet made from chipboard? Isn’t wood better?

The cabinets are constructed from the very best high density furniture board which is ideal for the warm moist conditions of the modern kitchen.

Who are Kuppersbusch? Why did Everest choose to offer Kuppersbusch?

Kuppersbusch are very long established company better known in the commercial market and chosen by ourselves because of outstanding quality allowing us to guarantee them for over twice the industry norm.

Will you de install and dispose of my existing kitchen?

Yes, we will take care of all of that for you like every other product we do.

Can I see the kitchens in a showroom somewhere?

The designer will bring sample doors handles and worktops and of course the CAD system brings the whole thing to life.

Conservatories:

Where should I position my conservatory?

Your conservatory will be affected by the path of the sun. North facing conservatories will be exposed to less sun than South facing conservatories.
With an Everest conservatory, you can choose where your conservatory is positioned - North, South, East or West - without the worry that your conservatory will be too hot or too cold. Everest works to the highest standards to ensure that your conservatory can be used all year round, taking its position into consideration when advising on glass options, ventilation and heating.

Can I use my conservatory all year round?

An Everest conservatory is a joy in all seasons. All aspects of your conservatory design will work together to create a pleasant and comfortable environment in both summer and winter: The glazing we use offers superior insulation with a U-value of 1.4 as standard; the floor is fully insulated and damp proofed; the walls are cavity insulated; trickle vents and roof vents provide the necessary ventilation. We also offer special glass for conservatory roofs which reflects the sun and reduces glare.

Will I need planning permission?

Depending on the size of your desired conservatory and whether your home has been extended before, you may need planning permission. As a general rule of thumb a detached or semi-detached house with no history of extensions, can add up to 15% of its volume or alternatively 70 cubic metres without requiring planning permission. A terraced house or any house within a conservation area without any previous extensions, can add up to 10% of its volume or 50 cubic metres.
Even if planning permission is required, Everest will take care of it. Everest offers a complete turnkey service meaning we will apply for planning permission and Building Regulations approval for you so all you need to do is sit back and relax .

How do I know my conservatory will last the test of time?

Everest conservatories are built to last. The products that go into making your conservatory have been tested and conform to British Standards and the conservatory roof system is BBA accredited – a testament to the quality of the Everest conservatory.
The uPVC used in our conservatories conforms to BS 7413 proving that Everest uses the highest quality uPVC which is resistant to all weathers and attack. Everest also fit the best sealed units which conform to BSEN 1279 2&3 and come with a lifetime guarantee in uPVC walls. In addition, the Everest conservatory wall frames are reinforced with independent structural coupling sections or structural timber mullions for timber conservatories ensuring the rigidity and longevity of your conservatory.

How safe will my conservatory be?

Everest uses the highest specification toughened glass in its conservatories which conforms to BS 6206 Class A. In the unlikely event that the glass is broken, it will shatter into small, harmless fragments rather than into sharp and dangerous pieces.

How secure will my conservatory be?

At Everest, security is always on our mind so that it doesn’t have to be on yours: The toughened glass used in our conservatories is incredibly difficult to break; we fit high quality hardware, lockable window handles and multipoint locking mechanisms on doors and windows and subject these to stringent tests. These tests prove that our doors and windows are 50% better than the British Standards.

How can you ensure my conservatory won’t move?

Everest conducts a comprehensive site survey to determine the best way of constructing your conservatory to prevent movement. Based on the survey, Everest will undertake structural foundations up to 1 metre deep or, alternatively, where obstacles are present which may cause your conservatory to move, Everest will build an engineered piled base. All base and building works undertaken by Everest are constructed within Building Regulation guidelines so you can rest assured that every measure has been taken to prevent movement.

Do you install conservatories on commercial premises?

Everest only installs conservatories on residential premises.

How much will my conservatory cost?

Due to the number of variables involved, it is impossible to give you an accurate price without seeing the site and talking through your options. Please call us and we will arrange for you to be visited by a conservatory sales consultant who will be happy to provide you with a free of charge, no obligation quotation.

What guarantees do you offer?

From the date of installation, a 10 year guarantee is offered on all conservatories and bases built by Everest. Everest piled bases are guaranteed for 12 years. The guarantee protects you in the case of a fault due to defective materials or construction. You can even opt to extend your guarantee by a further 5 years.

Windows:

What is the Window Energy Rating system and how does it affect me?

The system rates the energy efficiency of windows from A to G – with A the highest rating – just as you now see on white goods, such as fridges, freezers and washing machines.

This new window energy rating system was introduced by the Government in April 2006 and will eventually replace the previously used ‘U’ values.

Unlike this older method, the new window energy rating system measures the whole window – glass and frame. It combines three factors affecting the energy performance of the window: heat loss, solar heat gain and heat loss through air infiltration.

The minimum energy rating requirement for replacement windows is E. For windows in new home extensions, it is D.

Our premium uPVC casement windows are A-rated for energy efficiency – and our standard windows still achieve an impressive B rating.

By replacing single glazing with B-rated windows, homeowners can cut their electricity bill by £167 per year!*

* Calculations based on an average house with 8 square metres of window glass and electricity costs of 11p per kWh.

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