My door will not lock or unlock

If you are having problems locking or unlocking your door, we aim to rectify this issue via a service call. However, unfortunately we cannot always attend the same day, so follow our steps below to try and secure the door in the locked position until we can attend.

Steps to follow

Is the door in the open or locked position?

If locked and you have other means of accessing the property, please use this and await a service visit from an engineer or an installer. If open, please go to the next question.

Can you lift the handle and turn the key?

If no, please try using lubrication. Apply this to all the locks and try and move the handle up and down to free up the mechanism. If yes, close the door as normal whilst lifting the door at the same time and confirm the door has locked. It may be necessary to use more force than normal to ensure all locks enter the lock position. If possible, whilst raising the handle take the weight of the door on the handle.

Is the door now locked?

If yes, please limit the use of this door and await a service visit. If no, please follow the simple adjustment guides below to alter the position of the door.

Adjustment guides

uPVC doors

• You will need a 5mm Allen key to adjust the hinges. On the top you can raise the door by 5mm. Ensure you adjust all 3 hinges the same so the weight of the door is evenly spread.
• You can move the door left and right by adjusting the front "bolt". There is 9mm of adjustment here. It is possible to "twist" the door by having different settings here. Try to avoid this as it shows with the door leaf running out against the hinges.
• You can also adjust the compression of the door by adjusting the 2 bolts next to the hinge. You will need to step the adjustment alternating between bolts to ensure they are both on the same final setting per hinge.
• Turn the nut with an Allen Key to adjust door. This can be adjusted without removing hinge cover if required. Simply remove the small plug from end and adjust.
• When removing and re-fitting the hinge face cover, these clip on and screw through from the back.

Read more about adjusting uPVC hinges...

44mm composite doors

• Adjust the door on hinges to get perfect operation. Hinge has 3 way adjustment.
• You will need a 4mm Allen key to adjust the hinges. On the top/bottom you can raise the door by +/- 4mm. Ensure you adjust all 3 hinges to the same so the weight of door is evenly spread.
• You can move the door left & right by adjusting the 2 "Allen bolts" on the side of hinge. There is +/- 4mm of adjustment here. It is possible to "twist" the door by having different settings here. Try to avoid this as it shows with the door leaf running out against the hinges-before adjustment please loosen the small centre grub screw.
• You can also adjust the compression of the door. Adjust the Allen bolts under/above the hinge. Ensure you adjust all 3 hinges to the same final setting to prevent door "groaning" when opening. This adjustment in on both sides of hinge, use which ever is easiest to access.
• Once you are sure all adjustments have been made tighten the small grub screw on the side of each hinge.

70mm composite doors

• You can move the door left and right by adjusting the nut on the side of the hinge. There is +/- 4mm of adjustment here. It is possible to "twist" the door by having different settings here. Try to avoid this as it shows with the door leaf running out against the hinges.
• Adjust the door on hinges to get perfect operation. Hinge has 2 way adjustment, vertically and horizontally. You will need a hinge spanner to adjust the hinges. On the bottom you can raise the door by +- 4mm. Ensure you adjust all 3 hinges the same so the weight of door is evenly spread.
• Once hinges are fully adjusted fit top and bottom hinge caps. These are different so don't mix them up.
• VERY IMPORTANT - Always check and tighten the small grub screws on the side of the hinges. Failure to do so will cause service calls.