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If you are having problems locking or unlocking your door, we aim to rectify this issue via a service call. However, unfortunately we cannot always attend the same day, so follow our steps below to try and secure the door in the locked position until we can attend.
If locked and you have other means of accessing the property, please use this and await a service visit from an engineer or an installer. If open, please go to the next question.
If no, please try using lubrication. Apply this to all the locks and try and move the handle up and down to free up the mechanism. If yes, close the door as normal whilst lifting the door at the same time and confirm the door has locked. It may be necessary to use more force than normal to ensure all locks enter the lock position. If possible, whilst raising the handle take the weight of the door on the handle.
If yes, please limit the use of this door and await a service visit. If no, please follow the simple adjustment guides below to alter the position of the door.
Read more about adjusting uPVC hinges...