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Terms and Conditions

Terms and Conditions

Terms and conditions

In this section we provide all the legal terms and conditions that may apply to our products, promotional offers and using our website.

Website

  • Use of this website

    General

    This website is owned and operated by Everest Limited, an English company with registered number 04566809 and a registered office at Everest House, Sopers Road, Cuffley, Potters Bar, Hertfordshire EN6 4SG.

    Visitors to this website are bound by the following terms and conditions so please read these carefully before going on. For the purposes of these terms and conditions, 'this website' means the everest.co.uk website, which links to other Everest websites.

    Other Everest websites may contain terms and conditions which are different from these terms and conditions. On your journey around the Everest websites please check the terms and conditions of each website which you visit and do not assume that these terms and conditions apply to all Everest websites.

    Disclaimer

    This website may include links to external websites. These links are provided in order to help you find relevant web sites, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these web sites are suitable for your purposes. Everest Limited is not responsible for the owners or operators of these web sites or for any goods or services they supply or for the content of their web sites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).

    Everest Limited tries to ensure that all information provided as part of this web site is correct at the time of inclusion on the web site but does not guarantee the accuracy of such information. Everest Limited is not liable for any action you may take as a result of relying on such information or advice or for any loss or damage suffered by you as a result of you taking this action.

    This web site contains material including text, photographs and other images and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Everest Limited or have been licensed to it by the owner(s) of those rights so that it can use this material as part of this web site.

    This web site also contains trade marks, including the mark 'Everest' and the Everest emblem. All trade marks included on this web site belong to Everest Limited or have been licensed to it by the owner(s) of those trade marks for use on this web site.

    You may:
    • Access any part of the web site
    • Print off one copy of any or all of the pages for your own personal reference
    You may not without our express written consent:
    • Copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the web site except as set out under 'You may'. These restrictions apply in relation to all or part of the material on the web site
    • Remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site
    • Link to this web site

    If you wish to provide a hypertext or other link to this web site, please contact the top site editor with the below details and we will consider your request. It is our decision as to whether we agree to your request and we do not have to do so.

    • The URL(s) of the web page(s) from which you are proposing to link to this web site
    • The URL(s) of the web page(s) on this web site to which you are proposing to
    Changes to terms & conditions

    Everest Limited may change the terms and conditions and disclaimer set out above from time to time. By browsing this web site you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the site.

    Changes to/Operation of Web Site
    • Everest Limited may change the format and content of this web site at any time
    • Everest Limited may suspend the operation of this web site for support or maintenance work, in order to update the content or for any other reason
    • Everest reserves the right to terminate access to this web site at any time and without notice
    Data Protection

    Personal details provided to Everest Limited or other will only be used in accordance with our privacy policy. By providing your personal details to us you are consenting to its use in accordance with our privacy policy.

    Telephone Call Recording

    As part of our ongoing commitment to provide better quality for our customers, all outgoing and incoming telephone calls to Everest Limited may be recorded for training purposes.

    Live Chat Conversations

    As part of our ongoing commitment to provide better quality for our customers, all Live Chat conversations with Everest Limited may be recorded for training purposes.

    Complaints Procedure

    If you have a complaint about this web site, please visit here to proceed with your complaint.

    Jurisdiction

    These terms and conditions are governed by and to be interpreted in accordance with English law and in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the web site whether in contract or tort or otherwise the English courts will have non-exclusive jurisdiction over such dispute.

    Colour representation

    Product colours showcased within this site are for representation purposes only, and may differ from manufactured products.

    Public Liability Insurance

    Our public liability insurer is Aspen Insurance UK Limited. Policy Number WS1300118. Contact: ukliabilityclaims@aspen-insurance.com

Promotional offers and discounts

  • Scrappage Scheme

    • The Everest up to £4,000 scrappage allowance applies towards selected new Everest windows, doors and roofline products when trading new for old products.
    • Allowance does not apply to Everest Elite Windows, Security Systems, Driveways, Garage Doors, and Conservatories.
    • Scrappage allowance varies depending on order value.
    • Offer only available at time of initial quotation.
    • Offer ends midnight 01.01.2018.
  • Fitted in time for Christmas

    1. The offer only applies to contracts that fulfil all of the following criteria:

    a. registered with Everest between 13th October 2017 and 13th November 2017 or such earlier date on which Everest at its sole discretion decides to end this promotion; and

    b. for the installation of qualifying products at a residential address owned by Everest’s customer in mainland areas of England, Scotland or Wales; and

    c. relate only to the qualifying products with a standard Everest specification in a white finish being:

    • uPVC casement windows; and/or
    • uPVC doors; and/or
    • uPVC tilt and turn windows; and

    d. comprise no more than 11 individual windows/doors; and

    f. does not require any form of third-party consent or permission (including, but not limited to, planning permission, building warranties, building regulations or asbestos surveys); and

    g. is in all other respects subject to Everest’s standard terms and conditions of contract.

    2. In respect of any contract that fulfils all the criteria set out in paragraph 1 above, Everest undertake, subject to these terms and conditions, to complete the installation no later than midnight on 24th December 2017. 

    3. For the purposes of these terms, installation shall be deemed to have been completed if installation has been substantially completed notwithstanding the fact that minor items may still require to be dealt with. 

    4. Contracts shall cease to qualify for the promotion and Everest shall have no liability under paragraph 2 above if, in relation to the contract:

    a. on technical survey, the contract is allocated an estimated installation period of more than 3 days; or

    b. access equipment including scaffolding or towers is reasonably required to complete the installation; or

    c. on technical survey the Everest surveyor reports that there are problems relating, for example, to the structure of the property (including the presence of hazardous materials such as asbestos or the absence of lintels), dimensions or access to the property or technical problems which make the manufacture or satisfactory installation of the products materially more difficult than initially anticipated; or.

    d. access to the property is not given by the customer at any time required by Everest during normal working hours which may include weekends between the hours of 8am and 8pm or is otherwise delayed, prevented or restricted; or

    e. access to electricity and water supplies without charge is not available at any time when it is required by Everest during the installation; or

    f. the customer fails to comply with any of their contractual obligations set out in the purchase agreement for the products; or

    g. delay is caused by any event of force majeure (including but not limited to act of God, adverse weather, lack of power or other essential services, damage to or structural issues with the property, strike, lockout, terrorism, war, shortage of fuel, changes in the law etc) or any other factor that is not within Everest’s reasonable control; or

    h. it is cancelled in accordance with Everest’s standard terms & conditions of contract or in accordance with the Customer’s statutory rights.

  • Ideal World TV Customers

    Live Hour (18th October 2017 at 20.00) - To be eligible for this offer you must quote the following when booking the service:

    EV029

     

    Additional 10% Off For Ideal World Customers.

    · Only valid for use with one contract. *

    · Discount only available at time of initial quotation

    · Call for authorisation

    · Orders must be placed by 30th October

    General

    · * cannot be used in conjunction with any other promotional %off discount. 10% will be deducted off the final bill and on selected items.

    · End date to take advantage of Everest 10% offer is 30th October 2017 23.59

    · Offer excludes Everest Elite Windows, Security systems, Garage Doors, Conservatory base and building services. Offers available at time of quotation.

    The Everest Scrappage Scheme

    The Everest up to £4000 off Scrappage allowance applies towards selected new Everest windows, doors and roofline products when trading new for old products.

    · Allowance does not apply to Everest Elite Windows, Security Systems, Driveways, Garage Doors, and Conservatories.

    · Scrappage allowance varies depending on order value.

    · Offer only available at time of initial quotation.

    The Everest Scrappage Scheme ends 01.01.18.

  • Reader & Retailer Offers

    5% off John Lewis Terms and Conditions

    • Additional 5% off discount available quoting the short code “JLEW5” when booking an appointment
    • Offer excludes Everest Elite Windows, Security Systems, Garage Doors, Conservatory base and building services
    • Offer ends 02.10.2017
    • Cannot be used in conjunction with any other reader or retailer offer
  • Recommend a Friend

    • For every person you recommend to Everest, we'll give you £150 when your friend purchases an Everest product.
    • To recommend a friend you must register your interest before the sale is made through Everest.
    • You may register either through our website at www.everest.co.uk or via telephone at 0800 010 123.
    • The recommend fees will not be paid out where the interest is not correctly registered before a sale is made.

Products and purchasing

  • Visual standards for materials

    Whilst it is Everest’s policy to purchase only the best materials, natural materials such as timber and even manufactured products are not always blemish free. To be certain that Everest products are the best you can buy, a Visual Standard is applied to all products.

    Assessment of glass

    The clear glass used by Everest is manufactured by the industry standard float glass process which is of the highest quality available. Everest’s suppliers deliver selected quality glass in order to minimise the inclusion of faults, but it is not without imperfection, and the British and International standards which govern the quality of this glass allow for a minimal number of minor visual imperfections.

    Visual standards laid down by the Glass & Glazing Federation have been developed to set standards which both represent the best quality from current manufacturing technology and fairness to Customers, as such Everest fully support the G.G.F. Standard.

    To legally comply with Building Regulations Document L (England & Wales) and Building Standard Regulation J (Scotland) your windows and doors will have been fitted with either hard coated ‘K’ glass or soft low ‘E’ glass.

    In some rare instances of strong lighting, the coating may be seen as a transparent film. This is not a fault but simply a transient effect which can be considered evidence of the coating being present. There is also the possibility of a slight colour reflectively differences between units. This should not be noticeable on units within the same frame but could become apparent with adjacent frames or where a replacements is fitted. The probability of this is very low.

    Condition of inspection

    Viewing
    When assessing the quality of sealed units on site the unit will be viewed looking through the glass from the room side in natural daylight and not in direct sunlight. Everest’s factories use a specially designed lightbox to simulate this condition.

    Viewing Distance
    In all cases viewing will take place from distances as specified within the G.G.F. standards

    Viewing Areas
    For assessment purposes, the glass or sealed unit is divided into two areas, namely an edge zone 50mm (2 inches) wide, not considered as part of the normal viewing area, and a centre zone.

    Criteria for acceptance/rejection of glass sealed units

    Seeds/Bubbles
    These are as detailed within the G.G.F. Quality of Vision standard reproduced on the rear of this information sheet.

    Assessment of frame materials

    Imperfections fall into two categories:

    • Imperfections in raw materials
    • Mechanical damage
    Imperfections in raw materials

    A degree of imperfection in raw material is unavoidable and therefore acceptable if:

    • A degree of imperfection in raw material is unavoidable and therefore acceptable if:
    • The small imperfections in extruded components such as aluminium or PVC are not visible when viewed from one metre. If the imperfections are clearly visible from one meter the component will be either corrected or replaced in line with the Everest Policy stated below.

    NOTE:
    A fairly common imperfection in polyester paint finish products is minute paint inclusions under the surface.

    They will be deemed acceptable, provided that they:
    a) Are fully covered by specification paint.
    b) Do not occur at a frequency greater than one per metre.
    c) Are not sharp to the touch, i.e. they will not snag a duster.

    Mechanical damage

    Damage incurred during handling, fabrication, transit or installation.

    Mechanical damage is not acceptable if such damage is:
    a) Clearly visible from one metre, or
    b) In the case of anodised, lacquered or painted components the damage penetrates through the finish to the base material.

    We will either correct or replace the defective components in line with the Everest Policy stated below.

    Timber frames

    Timber is a natural material and as such colour and surface texture will vary from component to component. A colour harmonisation stain is applied to reduce major colour variation but a perfect colour match is not achievable.

    Surface texture and grain will vary and minor imperfections may need to be corrected on site by the application of colour harmonised fillers.

    Everest policy

    Everest’s policy is to purchase only the best materials available and have rigorous control systems in place to maintain the quality of those materials during the manufacturing and installation process. Should part of your finished installation not meet with the standards contained herein, then Everest will undertake to initially correct any fault using factory standard equipment, if this is not technically possible we will replace the defective part of your installation under the terms of the guarantee.

    Quality of vision

    Sealed units

    Sealed units provide a high standard of vision. The following is a guide to the quality that can be expected.

    Glass used in the manufacture of sealed units is similar to that used traditionally for single glass and will, therefore, have similar level of visual quality.

    Viewing sealed units for scratches on the outer faces of the panes must be carried out before any rendering, plastering or other works adjacent to the glazing takes place, and as early as reasonably practicable following installation.

    How to do a professional inspection

    Stand in the room no less than 2 metres away from the sealed unit and look directly through it.

    • For toughened, laminated or coated glasses, stand no less than 3 metres away.
    • Where it is not possible to stand at the right distance then stand as far away as you can from the sealed unit.
    • Do so in natural daylight, but not directly towards the sun and with no visible moisture on the surface of the glass.
    • Exclude 50mm wide band around edge of the glass from the check.
    • Glass must be viewed at an angle of 90º.
    What to expect when carrying out an inspection

    Flat transparent glass, including laminated, toughened or coated glass is acceptable if the following are neither obtrusive nor bunched:

    • Bubbles or blisters
    • Fine scratches not more than 25mm long
    • Minute particles

    The obtrusiveness of blemishes is judged by looking through the glass, not at it, under natural light. It must be understood that the glass used in sealed units is a processed glass, and as a consequence, blemishes are to be expected.

    Sealed units with optical defects such as smears, finger prints or other dirt on the cavity faces of the glass, or extraneous material in the cavity are unacceptable, if they are visually disturbing.

    Condensation

    Whilst sealed units will generally reduce the incidence of condensation, it may still occur under certain conditions. See GGF Leaflet: Condensation Some Causes, Some Advice

    Brewster’s Fringes - the Rainbow Effect

    Small transitory rainbow effects are sometimes produced by the glass refraction of light. Their appearance is due to high quality flat glass sheets being placed parallel to each other.

    Multiple reflections

    This occurs in certain light conditions and is caused by multiple surface reflections within sealed units which may vary from pane to pane.

    Patterned glass

    This document does not apply to patterned glass as its manufacturing process is different.

Competitions and giveaways

  • WI Hygge Box Competition

    1. The Prize Draw is open to UK mainland residents only including IOM and Jersey, aged 18 and over.
    2. The Prize Draw is not open to employees or agencies of Everest Ltd, their family members or anyone else connected to the Prize Draw.
    3. Only one entry per household.
    4. The Prize closes on 30th September 2017 at 23:59. Any entries received after the end date (for whatever reason) will be invalid.
    5. The winners will be chosen from a random draw of all entries on 2nd October 2017
    6. 1 winner will win a “The Little House of Hygge Box” to the value of £50
    7. 20 runners up will receive a copy of A Very British Hygge book by author Simon Sinclair, published by Everest.
    8. The winner will be notified by phone and/or email or post before the 23:59 on 2nd October. If the winners do not respond within 3 days of first being contacted by the promoter they shall forfeit their right to receive their prize.
    9. Once claimed, the prize is non-changeable, non-refundable and is not redeemable for cash or other prizes.
    10. Everest is not responsible for any aspect of the Prize, including unsatisfactory quality or late delivery.
    11. Entrants agree to be bound by all terms and conditions of this competition, which include prizes and other information in relation to the competition.
    12. Everest Ltd retains the right to substitute the prize with another prize of similar value in the event the original prize offered is not available.
    13. The winner may be required for promotional activity.
    14. The name and county of the winner will also be published on our website and can be obtained by writing to the address listed under section 20
    15. No purchase necessary.
    16. Everest accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize.
    17. Everest reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of Everest in all matters under its control is final and binding and no correspondence will be entered into.
    18. Everest shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.
    19. The Prize Draw will be governed by English law.
    20. The promoter is Everest Ltd, Everest House, Sopers Road, Potters Bar, Cuffley, Hertfordshire, EN6 4SG.
  • Social Competitions

    • The opening and closing time of the competition will be stated on the post/tweet
    • This competition is open to residents of the UK, the Channel Islands or the Isle of Man and who are aged 18 and over
    • Competition excludes employees of Everest Home Improvements and their families,agents or anyone else professionally associated with the competition
    • To entry requirements will be stated on the Facebook post/tweet
    • Details of how to enter form part of the terms and conditions. It is a condition of entry that all rules are accepted as final and that the entrants agree to abide by these rules. The decision of the Promoter is final and no correspondence will be entered into
    • The winners will be announced on the Everest Home Improvement social media channels
    • The winners will be notified via the social network by which they entered the competition
    • If the Promoter has had no reply from a winner within 24 hours of the notification, the Promoter reserves the right to review and award the prizes to runners up
    • No Everest Home Improvement product purchase is necessary to enter this competition
    • There is no cash alternative
    • The prizes are non-transferable
    • Winners will be drawn at random from all of the Facebook and Twitter entrants received in relation to each prize draw
    • Events may occur that render the competition itself or the awarding of the prize impossible due to reasons beyond the control of the Promoter and accordingly the Promoter may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to the Promoter as a result thereof
    • The name of the winner and the county in which they live may be published on the Everest Home Improvements’ website and in any other Everest Home Improvements promotional material. The winner may be required to take part in promotional and PR activity, and the winner’s photograph may be used for internal and external marketing purposes