Cancellations Policy

Everest 2020 Ltd – Cancellations Policy

Our commitments to you

We understand that there may occasionally be a need for a contract to be cancelled. This is usually if you change your mind about the order for some reason – but in some rare situations, we may need to cancel your order if it cannot be fulfilled.

When a cancellation is requested by you, or we need to cancel, we will ensure the following:

You can find the information about how to cancel easily
You are clear on when a refund of your deposit can be issued and when it can’t
If a deposit cannot be refunded, you are clear on the reasons for this
If additional payments are required from you, you are clear on the reasons for this
That we listen to you about why you want to cancel, so that we can improve if needed
Where a refund of your deposit is due, you receive this quickly
Where there is any issue that may result in us needing to cancel your order, we will inform you immediately to discuss any alternative options
We keep you fully informed throughout the cancellation process

How to cancel

Please read this policy, paying attention to when we will and won't be able to refund your deposit and any further amount paid. If you are sure that you want to cancel, please click below to access the cancellation form.

View Cancellation Form

Where you have requested to cancel bespoke products

The majority of Everest 2020 Ltd products are bespoke and therefore the period in which you can cancel and receive a full refund of your deposit is 7 days from the date of signing the sales agreement.

After this time if you wish to cancel, your deposit is non-refundable in all circumstances. It may still be possible to cancel without further payments being due, providing no part of the order has gone into manufacture. We will let you know whether it’s possible to cancel without further costs or not, so that you can make a decision accordingly.

Where you have requested to cancel non-bespoke products

Non bespoke products such as roofline and driveways, can be cancelled at any time and the deposit refunded, up to 14 days after delivery of the goods to your home - provided that installation has not started and we have not incurred any costs (eg for access equipment). If you request to cancel more than 14 days after the delivery of the products, once the installation has started or access equipment has been erected, your deposit can’t be refunded.

Where we need to cancel your order for technical reasons

Very occasionally, we may need to cancel your order for technical reasons – for example, we cannot supply what you have ordered and/or install it in your property. When this happens we will always let you know at the earliest opportunity and work with you to explore all alternative options to avoid having to cancel. If no alternative can be found, your deposit will be returned.

Where we need to cancel your order for non-technical reasons

If we need to cancel your order for non-technical reasons – for example, access or permission issues or if you fail our status check and aren’t able to then pay in full before the order goes into manufacture, we will refund your deposit. The exception to this is if you need to put your order on hold and we haven’t been able to progress for more than three months – in this case we will need to cancel your order and retain the deposit.

When we will refund deposits

We want to provide as much clarity as possible about when we will and won’t, be able to refund your deposit in the case of cancellation. For all orders placed after 8th June 2020, the following rules apply. These cover both where you have asked to cancel, as well as examples of where we may need to cancel after exploring any alternative options with you.

We will refund your deposit, as long as the goods haven’t gone into manufacture, if:

You cancel a bespoke order within 7 days of signing the sales agreement
You cancel a non-bespoke order (roofline or driveway) up to 14 days after delivering the goods to you but before installation has started or access equipment has been erected
Following a price check, you’re unable to accept a revised price, or 40% or more of the contract price is related to building works
You have applied for planning permission and approval isn’t granted
Everest have applied for planning permission and approval isn’t granted – we will refund your deposit less an amount to cover the cost of the planning application and administrative time
There are issues with building regulations which mean that your installation can’t go ahead
There are constraints relating to a party wall which mean that your installation can’t go ahead
Your property is in a conservation area and what you want installed doesn’t meet conservation rules in your area
You need permission from a landlord but they don’t give it
It’s not possible to install in your property due to its condition or construction eg roof, brickwork, stonework, pre-fabricated structures or foundations would need attention before going ahead
There isn’t enough space to allow for sufficient opening of the window/s or door
You have shutters or blinds that can’t be removed or refitted
A credit check indicates that we need to ask you to pay in advance and you’re unable to do this
We can’t supply the product that you ordered and haven’t been able to offer a suitable alternative

When we won’t be able to refund a deposit

We won’t be able to refund your deposit in the following circumstances because we will have incurred costs:

Your cancellation request for bespoke products is outside of the 7 day cooling off period
Your cancellation request for a non-bespoke order (roofline or driveway) is received more than 14 days after the date of delivering the goods to you, or installation has already started and/or access equipment erected
You accept an increased price and then change your mind after the order has gone into manufacture
You accept an alternative product/s or design and then change your mind after the order has gone into manufacture
There are issues related to access and/or permissions that you don’t make us aware of until after the order has gone into manufacture. This includes planning permission, building regulations, conservation constraints, access issues, landlord permission, issues relating to party wall, the removal and refitting of shutters/blinds, electricity and/or water supply
If we find hazardous materials, structural issues or other unforseen circumstances that prevent the installation taking place that couldn’t reasonably have been detected at survey
You’re unable to agree to a date for the survey appointment within four weeks of the sales agreement being signed
You’re awaiting building works that delay the order progressing for more than three months from the date of the sales agreement being signed. If more than three months have elapsed without any progress, we will need to cancel the order and retain the deposit

Terms & conditions

For further terms and conditions please refer to your Purchase Agreement.