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Terms and conditions

Terms & conditions

In this section, we provide all the legal terms and conditions that may apply to our products, promotional offers and using our website.

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    Use of this website
    General

    This website is owned and operated by Everest 2020 Limited, an English company with registered number 04566809 and a registered office at Everest House, Sopers Road, Cuffley, Potters Bar, Hertfordshire EN6 4SG.

    Visitors to this website are bound by the following terms and conditions so please read these carefully before going on. For the purposes of these terms and conditions, 'this website' means the everest.co.uk website, which links to other Everest websites.

    Other Everest websites may contain terms and conditions which are different from these terms and conditions. On your journey around the Everest websites please check the terms and conditions of each website which you visit and do not assume that these terms and conditions apply to all Everest websites.

    Disclaimer

    This website may include links to external websites. These links are provided in order to help you find relevant web sites, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these web sites are suitable for your purposes. Everest 2020 Limited is not responsible for the owners or operators of these web sites or for any goods or services they supply or for the content of their web sites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).

    Everest 2020 Limited tries to ensure that all information provided as part of this web site is correct at the time of inclusion on the web site but does not guarantee the accuracy of such information. Everest 2020 Limited is not liable for any action you may take as a result of relying on such information or advice or for any loss or damage suffered by you as a result of you taking this action.

    This web site contains material including text, photographs and other images and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Everest 2020 Limited or have been licensed to it by the owner(s) of those rights so that it can use this material as part of this web site.

    This web site also contains trade marks, including the mark 'Everest' and the Everest emblem. All trade marks included on this web site belong to Everest 2020 Limited or have been licensed to it by the owner(s) of those trade marks for use on this web site.

    You may:
    • Access any part of the web site
    • Print off one copy of any or all of the pages for your own personal reference
    You may not without our express written consent:
    • Copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the web site except as set out under 'You may'. These restrictions apply in relation to all or part of the material on the web site
    • Remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site
    • Link to this web site

    If you wish to provide a hypertext or other link to this web site, please contact the top site editor with the below details and we will consider your request. It is our decision as to whether we agree to your request and we do not have to do so.

    • The URL(s) of the web page(s) from which you are proposing to link to this web site
    • The URL(s) of the web page(s) on this web site to which you are proposing to
    Changes to terms & conditions

    Everest 2020 Limited may change the terms and conditions and disclaimer set out above from time to time. By browsing this web site you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the site.

    Changes to/Operation of Web Site

    Everest 2020 Limited may change the format and content of this web site at any time. Everest 2020 Limited may suspend the operation of this web site for support or maintenance work, in order to update the content or for any other reason Everest reserves the right to terminate access to this web site at any time and without notice.

    Data Protection

    Personal details provided to Everest 2020 Limited or other will only be used in accordance with our privacy policy. By providing your personal details to us you are consenting to its use in accordance with our privacy policy.

    Telephone Call Recording

    As part of our ongoing commitment to provide better quality for our customers, all outgoing and incoming telephone calls to Everest 2020 Limited may be recorded for training purposes.

    Live Chat Conversations

    As part of our ongoing commitment to provide better quality for our customers, all Live Chat conversations with Everest 2020 Limited may be recorded for training purposes.

    Complaints Procedure

    If you have a complaint about this web site, please visit here to proceed with your complaint.

    Jurisdiction

    These terms and conditions are governed by and to be interpreted in accordance with English law and in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the web site whether in contract or tort or otherwise the English courts will have non-exclusive jurisdiction over such dispute.

    Design and colour representation

    Everest pursues a policy of perpetual improvements in the design and performance of all its products. The right is therefore reserved to vary specifications without notice. The imagery used features current and previous specifications and is for illustrative purposes only, please check with your local Everest consultant for current designs. Product colours showcased within this site are for representation purposes only, and may differ from manufactured products.

    Public Liability Insurance

    Our public liability insurer is Aspen Insurance UK Limited. Policy Number WS1300118. Contact: ukliabilityclaims@aspen-insurance.com

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    Latest offers
    Multi-Buy Savings

    The Multi-Buy Savings applies to all Everest windows and doors, and discount varies dependant on order value. Minimum order value of £1,000 and offer only available at time of initial quotation. Excludes Everest Conservatories, Security Systems, Greener Grass, Roofline, Driveways and Garage Doors.

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    Recommend a friend

    For every person you recommend to Everest, we'll give you £150 when your friend purchases an Everest product. To recommend a friend you must register your interest before the sale is made through Everest. You may register either through our website at www.everest.co.uk or via telephone at 0800 010 123. The recommend fees will not be paid out where the interest is not correctly registered before a sale is made.

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    Price Promise

    If within seven days of placing your order, you are offered a lower price* for products designed, made and installed to the same specification and with the same guarantees, Everest will refund the difference. (* Written confirmation of the lower price is required).

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    Cancellation Policy
    Our commitments to you

    We understand that there may occasionally be a need for a contract to be cancelled. This is usually if you change your mind about the order for some reason – but in some rare situations, we may need to cancel your order if it cannot be fulfilled.


    When a cancellation is requested by you, or we need to cancel, we will ensure the following:

    • You can find the information about how to cancel easily
    • You are clear on when a refund of your deposit can be issued and when it can’t
    • If a deposit cannot be refunded, you are clear on the reasons for this
    • If additional payments are required from you, you are clear on the reasons for this
    • That we listen to you about why you want to cancel, so that we can improve if needed
    • Where a refund of your deposit is due, you receive this quickly
    • Where there is any issue that may result in us needing to cancel your order, we will inform you immediately to discuss any alternative options
    • We keep you fully informed throughout the cancellation process

    How to cancel

    Please read this policy, paying attention to when we will and won't be able to refund your deposit and any further amount paid. If you are sure that you want to cancel, please click here to access the cancellation form.


    Where you have requested to cancel bespoke products

    The majority of Everest 2020 Ltd products are bespoke and therefore the period in which you can cancel and receive a full refund of your deposit is 7 days from the date of signing the sales agreement.


    After this time if you wish to cancel, your deposit is non-refundable in all circumstances. It may still be possible to cancel without further payments being due, providing no part of the order has gone into manufacture. We will let you know whether it’s possible to cancel without further costs or not, so that you can make a decision accordingly.


    If you have requested cancellation outside of the 7 day cancellation period but before the order enters manufacture - and so have not received a refund your deposit, you can use this on any future order if placed within 6 months. This would appear as a credit towards your final balance and cannot be used as the deposit for the new order. If the order has already entered manufacture and you have paid 50% of the contract value, this cannot be transferred to any future order and is non-refundable.


    Where you have requested to cancel non-bespoke products

    Non bespoke products such as roofline and driveways, can be cancelled at any time and the deposit refunded, up to 14 days after delivery of the goods to your home - provided that installation has not started and we have not incurred any costs (eg for access equipment). If you request to cancel more than 14 days after the delivery of the products, once the installation has started or access equipment has been erected, your deposit can’t be refunded.


    Where we need to cancel your order for technical reasons

    Very occasionally, we may need to cancel your order for technical reasons – for example, we cannot supply what you have ordered and/or install it in your property. When this happens we will always let you know at the earliest opportunity and work with you to explore all alternative options to avoid having to cancel. If no alternative can be found, your deposit will be returned.


    Where we need to cancel your order for non-technical reasons

    If we need to cancel your order for non-technical reasons – for example, access or permission issues or if you fail our status check and aren’t able to then pay in full before the order goes into manufacture, we will refund your deposit. The exception to this is if you need to put your order on hold and we haven’t been able to progress for more than three months – in this case we will need to cancel your order and retain the deposit.


    When we will refund deposits

    We want to provide as much clarity as possible about when we will and won’t, be able to refund your deposit in the case of cancellation. For all orders placed after 8th June 2020, the following rules apply. These cover both where you have asked to cancel, as well as examples of where we may need to cancel after exploring any alternative options with you.


    We will refund your deposit, as long as the goods haven’t gone into manufacture, if:

    • You cancel a bespoke order within 7 days of signing the sales agreement
    • You cancel a non-bespoke order (roofline or driveway) up to 14 days after delivering the goods to you but before installation has started or access equipment has been erected
    • Following a price check, you’re unable to accept a revised price, or 40% or more of the contract price is related to building works
    • You have applied for planning permission and approval isn’t granted
    • Everest have applied for planning permission and approval isn’t granted – we will refund your deposit less an amount to cover the cost of the planning application and administrative time
    • There are issues with building regulations which mean that your installation can’t go ahead
    • There are constraints relating to a party wall which mean that your installation can’t go ahead
    • Your property is in a conservation area and what you want installed doesn’t meet conservation rules in your area
    • You need permission from a landlord but they don’t give it
    • It’s not possible to install in your property due to its condition or construction eg roof, brickwork, stonework, pre-fabricated structures or foundations would need attention before going ahead
    • There isn’t enough space to allow for sufficient opening of the window/s or door
    • You have shutters or blinds that can’t be removed or refitted
    • A credit check indicates that we need to ask you to pay in advance and you’re unable to do this
    • We can’t supply the product that you ordered and haven’t been able to offer a suitable alternative

    When we won’t be able to refund a deposit

    We won’t be able to refund your deposit in the following circumstances because we will have incurred costs:

    • Your cancellation request for bespoke products is outside of the 7 day cooling off period
    • Your cancellation request for a non-bespoke order (roofline or driveway) is received more than 14 days after the date of delivering the goods to you, or installation has already started and/or access equipment erected
    • You accept an increased price and then change your mind after the order has gone into manufacture
    • You accept an alternative product/s or design and then change your mind after the order has gone into manufacture
    • There are issues related to access and/or permissions that you don’t make us aware of until after the order has gone into manufacture. This includes planning permission, building regulations, conservation constraints, access issues, landlord permission, issues relating to party wall, the removal and refitting of shutters/blinds, electricity and/or water supply
    • If we find hazardous materials, structural issues or other unforseen circumstances that prevent the installation taking place that couldn’t reasonably have been detected at survey
    • You’re unable to agree to a date for the survey appointment within four weeks of the sales agreement being signed
    • You’re awaiting building works that delay the order progressing for more than three months from the date of the sales agreement being signed. If more than three months have elapsed without any progress, we will need to cancel the order and retain the deposit

    Terms & conditions

    For further terms and conditions please refer to your Purchase Agreement.

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    Visual standards for materials

    Whilst it is Everest’s policy to purchase only the best materials, natural materials such as timber and even manufactured products are not always blemish free. To be certain that Everest products are the best you can buy, a Visual Standard is applied to all products.

    Assessment of glass

    The clear glass used by Everest is manufactured by the industry standard float glass process which is of the highest quality available. Everest’s suppliers deliver selected quality glass in order to minimise the inclusion of faults, but it is not without imperfection, and the British and International standards which govern the quality of this glass allow for a minimal number of minor visual imperfections.

    Visual standards laid down by the Glass & Glazing Federation have been developed to set standards which both represent the best quality from current manufacturing technology and fairness to Customers, as such Everest fully support the G.G.F. Standard.

    To legally comply with Building Regulations Document L (England & Wales) and Building Standard Regulation J (Scotland) your windows and doors will have been fitted with either hard coated 'K' glass or soft low 'E' glass.

    In some rare instances of strong lighting, the coating may be seen as a transparent film. This is not a fault but simply a transient effect which can be considered evidence of the coating being present. There is also the possibility of a slight colour reflectively differences between units. This should not be noticeable on units within the same frame but could become apparent with adjacent frames or where a replacements is fitted. The probability of this is very low.

    Condition of inspection

    Viewing
    When assessing the quality of sealed units on site the unit will be viewed looking through the glass from the room side in natural daylight and not in direct sunlight. Everest’s factories use a specially designed lightbox to simulate this condition.

    Viewing Distance
    In all cases viewing will take place from distances as specified within the G.G.F. standards.

    Viewing Areas
    For assessment purposes, the glass or sealed unit is divided into two areas, namely an edge zone 50mm (2 inches) wide, not considered as part of the normal viewing area, and a centre zone.

    Criteria for acceptance/rejection of glass sealed units

    Seeds/Bubbles
    These are as detailed within the G.G.F. Quality of Vision standard reproduced on the rear of this information sheet.

    Assessment of frame materials

    Imperfections fall into two categories:

    • Imperfections in raw materials
    • Mechanical damage
    Imperfections in raw materials

    A degree of imperfection in raw material is unavoidable and therefore acceptable if:

    • A degree of imperfection in raw material is unavoidable and therefore acceptable if:
    • The small imperfections in extruded components such as aluminium or PVC are not visible when viewed from one metre. If the imperfections are clearly visible from one meter the component will be either corrected or replaced in line with the Everest Policy stated below

    NOTE: A fairly common imperfection in polyester paint finish products is minute paint inclusions under the surface.

    They will be deemed acceptable, provided that they:

    • Are fully covered by specification paint
    • Do not occur at a frequency greater than one per metre
    • Are not sharp to the touch, i.e. they will not snag a duster
    Mechanical damage

    Damage incurred during handling, fabrication, transit or installation.

    Mechanical damage is not acceptable if such damage is:

    • Clearly visible from one metre, or
    • In the case of anodised, lacquered or painted components the damage penetrates through the finish to the base material

    We will either correct or replace the defective components in line with the Everest Policy stated below.

    Timber frames

    Timber is a natural material and as such colour and surface texture will vary from component to component. A colour harmonisation stain is applied to reduce major colour variation but a perfect colour match is not achievable.

    Surface texture and grain will vary and minor imperfections may need to be corrected on site by the application of colour harmonised fillers.

    Everest policy

    Everest’s policy is to purchase only the best materials available and have rigorous control systems in place to maintain the quality of those materials during the manufacturing and installation process. Should part of your finished installation not meet with the standards contained herein, then Everest will undertake to initially correct any fault using factory standard equipment, if this is not technically possible we will replace the defective part of your installation under the terms of the guarantee.

    Quality of vision

    Sealed units

    Sealed units provide a high standard of vision. The following is a guide to the quality that can be expected.

    Glass used in the manufacture of sealed units is similar to that used traditionally for single glass and will, therefore, have similar level of visual quality.

    Viewing sealed units for scratches on the outer faces of the panes must be carried out before any rendering, plastering or other works adjacent to the glazing takes place, and as early as reasonably practicable following installation.

    How to do a professional inspection

    Stand in the room no less than 2 metres away from the sealed unit and look directly through it.

    • For toughened, laminated or coated glasses, stand no less than 3 metres away
    • Where it is not possible to stand at the right distance then stand as far away as you can from the sealed unit
    • Do so in natural daylight, but not directly towards the sun and with no visible moisture on the surface of the glass
    • Exclude 50mm wide band around edge of the glass from the check
    • Glass must be viewed at an angle of 90º
    What to expect when carrying out an inspection

    Flat transparent glass, including laminated, toughened or coated glass is acceptable if the following are neither obtrusive nor bunched:

    • Bubbles or blisters
    • Fine scratches not more than 25mm long
    • Minute particles

    The obtrusiveness of blemishes is judged by looking through the glass, not at it, under natural light. It must be understood that the glass used in sealed units is a processed glass, and as a consequence, blemishes are to be expected.

    Sealed units with optical defects such as smears, finger prints or other dirt on the cavity faces of the glass, or extraneous material in the cavity are unacceptable, if they are visually disturbing.

    Condensation

    Whilst sealed units will generally reduce the incidence of condensation, it may still occur under certain conditions. See GGF Leaflet: Condensation Some Causes, Some Advice.

    Brewster’s Fringes - the Rainbow Effect

    Small transitory rainbow effects are sometimes produced by the glass refraction of light. Their appearance is due to high quality flat glass sheets being placed parallel to each other.

    Multiple reflections

    This occurs in certain light conditions and is caused by multiple surface reflections within sealed units which may vary from pane to pane.

    Patterned glass

    This document does not apply to patterned glass as its manufacturing process is different.