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Product Troubleshooting

Troubleshooting tips

Troubleshooting tips

We understand how frustrating it is when you experience issues with your windows, doors and other home improvements. We want to help you resolve any issues as soon as possible so please try our troubleshooting tips below or take a look at our video tutorials on YouTube as they may be able to help you before getting in touch.

    1. Doors

    How to replace the lock barrel on a door

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    1. Doors

    How to reduce draughts by adjusting the door latch

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    1. Doors

    How to tighten a door handle

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    1. Windows

    How to tighten my top hung window

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    1. Windows

    How to loosen my top hung window

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    1. Windows

    My tilt and turn window has dropped and will not close

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    1. Windows

    My tilt and turn window is stuck in the tilt position

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    1. Doors

    How to stop water coming in through my door

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    1. Doors

    How to replace a broken door handle

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    1. Windows

    How to replace a window handle

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    1. Windows

    How to stop water coming in through my window

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    1. Windows

    My window is too stiff or too loose when opening

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    1. Windows
    2. Conservatories

    How to fix a loose window handle

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    1. Doors
    2. Conservatories

    How to adjust hinges on a uPVC door

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    1. Doors
    2. Conservatories

    Why won't my uPVC entrance, patio or French doors lock?

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    1. Windows

    How to stop condensation on windows

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    1. Doors
    2. Conservatories

    My door will not lock or unlock

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    1. Doors
    2. Conservatories

    French doors will not close

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    1. Doors
    2. Conservatories

    Lock cylinder difficult to operate

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    1. Doors
    2. Conservatories

    Patio doors will not lock

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    1. Doors

    SmartLock not working

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    1. Doors
    2. Conservatories

    Draught around door

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    1. Windows
    2. Conservatories

    Draught around window

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Other categories that might be of interest

Product Care ›

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Everything you need to know when starting a home improvement project.