Our most extensive range of guarantees

Transferrable guarantees

It is also possible for customers to transfer their guarantee to a new owner when selling their home. This offers Customers who are selling their home the ability to provide the new owners with the same level of cover for the duration of the warranty with the exception of the optional Lifetime Guarantee, which changes to 20 years from the date of installation when transferred to a new owner. Click here to find out more.

Terms and conditions

The Everest Guarantees above are offered as ‘product warranties’ which are created to ensure that a customer receives the quality of goods agreed at the point of purchase and that they are not let down by faulty materials or workmanship. They are not offered for protection against accidental use or a lack of care by the owner. All we ask is that a small amount of time is put into annual maintenance for the warranty to be valid – you can find out more here.

We do also have to make some exclusions clear for what we do not cover which includes the following:

Materials and parts

• Normal wear and tear
• Accident, misuse or neglect
• Using incorrect cleaning products such as bleach and solvents or using high pressure or steam cleaners
• Subsidence, soil shrinkage caused by failure of foundations/structure where these have not been constructed by Everest
• Windows and doors installed in exposed areas and coastal areas with harsh climates as identified by Everest – see guarantee below
• Small imperfections in the uPVC frame that are not visible when viewed from one metre
• Timber - Failure to maintain the product as outlined in the Everest Care and Maintenance Guidelines for Timber Products in the Guarantee booklet
• Timber - Naturally occurring knots which may be present in the timber
• Scorching on the uPVC caused by reflected heat from blinds
• Roofline/Guttering – Excessive weight from snow bringing gutters and roofline down
• Driveways – Damage caused by non-domestic vehicles or vehicles weighing over 3 tonnes
• Driveways – Temporary discolouration caused by efflorescence
• Driveways – Damage caused by excessive salt usage

Glazing

• Condensation forming on the outside of the pane
• Not visible when viewed from the inside of the room 2 metres away, in natural daylight and looking directly through the glass
• Not visible when viewed from 3 metres away for toughened or laminated glass
• Imperfections in the 50mm wide band around the edge of the glass - this area is not considered part of the normal viewing area
• Mould growth on Georgian Bars

Transferring a guarantee to a new owner

If your installation was completed after 8th June 2020 by Everest 2020 Ltd, you may be able to transfer your guarantee to a new owner, if you sell your property. Having Everest windows and doors installed is an attractive feature that many buyers value and being able to pass on the peace of mind that our industry-leading guarantees provide, is an additional selling point.

The following conditions apply:

• There is a cost of 5% of the contract value, capped at a maximum of £1000
• We reserve the right to inspect the installation before agreeing to transfer
• We will exercise this right in 100% of cases where the order is for timber products due to the need for Customers to maintain these products
• We will make a decision on whether to inspect other product groups based on the length of time since installation.
• The option to transfer the guarantee is not available for Driveways, Greener Grass, Garage Doors or Conservatories
• If transferring a lifetime guarantee, the lifetime element is only available for the original contract holder (or their Spouse or Civil Partner). Once transferred to a new owner, this becomes 20 years from the date of installation
• There is no cost to transfer the guarantee to a Spouse or Civil Partner