Customer Service Administrator

Everest Careers

Become the best with Everest

Customer Service Administrator

  • Ayr, South Ayrshire
  • £18,500/annum
  • 6 month FTC

Everest is an industry leader within Household Improvements, and we have exciting opportunities available for Customer Service Administrators to be based at our Ayr Business Centre.

Everest values are Innovation, Communication, Ownership and Networking. We are looking for people who share our passions and want to contribute to our continued success.

As a Customer Service Administrator, you will be responsible for providing the highest level of customer service by supporting the business with various administrative tasks.

These are newly created full-time roles, which will include working 1 in 4 Saturdays on a 6-month fixed-term contract basis.

The role:

  • Being the customers first point of contact after sale, through to aftercare.
  • Ensuring all customer queries and details are recorded accurately on our internal database.
  • Managing a high volume of calls and seeing these through our escalation process.
  • Responding to customers via email and post in a professional and timely manner.
  • Ensuring customer queries are resolved quickly and efficiently.
  • Booking survey, service and installation appointments.
  • Supporting with customer payments, invoices and receipts.

What we are looking for:

  • Previous customer service experience.
  • Excellent communication skills, both written and verbal.
  • Ability to manage workload effectively, being highly organised.
  • Articulate, with a confident telephone manner.
  • Proven administration skills, with competent use of IT including Microsoft packages.
  • Ability to work well under pressure and see an issue through to resolution.

If you are interested in this Customer Service Administrator position, please apply now.

We are an equal opportunities business and do not discriminate on the grounds of 'Protected Characteristics' as defined under the Equality Act and other relevant UK legislation.

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