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Rosewood double glazing uPVC window

Customer Case Study

Mr & Mrs C in Dorset

Products: WINDOWS


TrustPilot Rating: 5 star rating


We're proud to say we 'Fit the best', so we endeavour to leave our customers totally satisfied. In this case study we met the customer at her home, in Dorset to discuss her experience with Everest.

The Project

The customer was keen to let us know that they had used Everest in the past, as a newly married couple at their first property. When they moved into their current house, they had the windows replaced by a local company. However, over twenty years later, time had taken its toll and they needed updating. So they made the decision to have them replaced before her husband retired. Having seen our adverts, they had decided to use Everest again and were really pleased with the results.

We really felt that we had the best job, fitted by the best company. We're so glad we went with Everest and especially felt we couldn't go wrong with their heritage.

The Design Consultation

The couple already had a budget in mind for the job and were pleasantly surprised that the price quoted came very close to it. The customer told us that her husband fired many technical questions at the sales consultant, who answered them all with ease and style and made them feel they were in safe hands. Following on from their successful consultation, they decided to choose Everest to fit their windows. The customer managed to talk her husband around to having standard glazing instead of leaded, which she laughingly said was "no small triumph".


Installed Products

Exclusive uPVC double-glazed casement windows in Rosewood with gold handles.

The Survey & Installation Process

The surveyor arrived as planned and completed the survey without any issues and their installation date was booked. When it came to the installation, the customer was extremely happy with our installation team and admits that she was more than a little anxious before their arrival, having heard a couple of horror stories from friends about messy installers from local double glazing firms. Their experience couldn't have been further removed however. After completing the installation, they returned at a later date to complete an inspection of the job "using a fine-tooth comb" she said, to ensure it had all been fitted correctly and to detail any snagging issues that required attention.

An open uPVC double glazing window in rosewood on a brick house


Close up of the low maintenance woodgrain finish on Everest uPVC windows

From start to finish, your installers were excellent, they were courteous, exceptionally tidy and very punctual.

Project Summary

Overall, they were extremely impressed with the construction of the windows and reassured by their 10 year guarantee. There even appears to be some sound reduction due to their new double glazing, which is helping to mute noise from their local primary school, which was unexpected, but much appreciated.



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    Made in Britain

    Made in Britain is an initiative set up to highlight the importance of products being manufactured in Britain.

    BSI

    Certified to ISO 9001, the most recognised quality management standard from The British Standards Institute.

    Quiet Mark

    Quiet Mark encourages companies to prioritise noise reduction and find solutions.

    Secured by Design

    Secured by Design is a UK police initiative promoting products that help reduce crime.

    FENSA

    FENSA have accredited Everest's installation of replacement windows, doors and rooflights in existing dwellings.

    ISP

    The Government backed professional body representing sales in the UK and around the world.

    BFRC

    The GGF monitors the performance of members, ensuring the standard of products and installation remains high.