Guarantees

Our range of guarantees

When you purchase from Everest, we want to make sure you have complete peace of mind that you will receive the best level of service and care for your home so you can enjoy your Everest products worry free for many years to come.

Our products are Made in Britain by our skilled team of technicians and craftspeople and are quality inspected at every stage of production to ensure they meet the highest standards. We're confident with the right care and maintenance that the products we manufacture will last well beyond our guarantee periods, but for peace of mind we offer a wide range of guarantees across our products, with additional protection afforded by our membership of FENSA as well as our insurance backed guarantee.

Summary of cover

Everest 10 year guarantee

We offer 10 year cover for all the parts and materials in our products. This does not cover accidental breakage, and providing the product is correctly maintained as required we will come and sort and mend any issue that results from faulty workmanship or installation for up to 10 years. This also covers condensation and fogging between the panes in our doors, sash windows or glazing that includes decorative glass.

Everest 15 year guarantee

We offer a 15 year cover on our aluminum & uPVC casement, flush casement tilt & turn and triple glazed sealed units against fog and condensation between the panes.

GGF Member

We are members of the Glass & Glazing Federation (GGF) meaning you have access to the GGF complaints service in the unlikely event of a dispute. This service ensures that members are held to the highest standards of professional conduct, with clear outcomes and resolutions. We are kept up to date on technical standards written by leading experts in the industry and also follow the GGF’s Consumer Code of Good Practice.

FENSA

We meet or exceed all industry standards and are fully compliant with all relevant industry bodies, including the Fenestration Self-Assessment Scheme (FENSA), which ensures installations comply with building regulations for England and Wales.

Insurance Backed Guarantee

An insurance-backed guarantee on all windows and doors covering the cost of partial or complete repair, rebuilding or rectification, in line with our own 10 year guarantee is provided to you (up to the value of £50,000 or the original cost of the installation, whichever is the lesser regardless of the number of claims), in the event that we cease trading. This policy is administered by Home Improvement Protection. Home Improvement Protection is an Appointed Representative of Independent Warranty who are authorised and regulated by the Financial Conduct Authority.

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Made in Britain is an initiative set up to highlight the importance of products being manufactured in Britain.

Certified to ISO 9001, the most recognised quality management standard from The British Standards Institute.

Recovinyl supports the PVC industry by improving production, reducing emissions and advancing PVC recycling technology.

Secured by Design is a UK police initiative promoting products that help reduce crime.

FENSA have accredited Everest's installation of replacement windows, doors and rooflights in existing dwellings.

The GGF monitors the performance of members, ensuring the standard of products and installation remains high.