Due to extreme financial pressure that occurred as a direct result of the COVID-19 related closure, Everest Limited went into administration on June 8th 2020 and that entity is no longer operational. This means that Everest 2020 Limited cannot honour guarantee claims or complete remedial work that you may have been expecting to have been completed by Everest Limited.
There are still options for you - the majority of Everest Limited installations in England and Wales for replacement glazing were supported by guarantee insurance policies issued by GGFi Ltd (now trading as Installsure). If there are issues with the installation that would have been otherwise recoverable under the terms of the guarantee and you have a policy in place with them, it may be possible to submit a claim. Claims can be submitted via their website – simply visit https://installsure.co.uk/homeowners#claims and select 'claims'. Please note that claims are assessed in line with the policy terms/conditions and that an excess, payable by you, of up to £100 will apply to any approved claim and that this does not cover installations in Scotland or on Isle of Man.
The guarantee does not affect your statutory rights, so you may instead be able to make a claim under Section 75 of the Consumer Credit Act if you paid for your installation by credit card or under finance arranged through Everest Limited. If the installation was paid (or part-paid) by one of these methods, simply contact your Finance or Credit provider to discuss further how they can assist.
Alternatively, you may have an unsecured claim against Everest Limited (in Administration). A proof of debt form can be requested from email@example.com.
Some issues can be easily solved without needing to call anybody out. There is lots of information and help on common issues in our troubleshooting self-help section, which can be found here.