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Hertfordshire

Everest uPVC French doors

Customer Case Study

Mr W in Hertfordshire

Products: WINDOWS, FRENCH DOORS


TrustPilot Rating: 5 star rating


We're proud to say we 'Fit the best', so we endeavour to leave all our customers happy and totally satisfied. In this case study we visited a customer at his delightfully bright, spacious and stylishly decorated semi-detached home in Hertfordshire.

The Project

The customer had been looking for the best home improvement company on the market to replace the windows and French doors to the rear of his property. After seeing Everest's TV advertising and doing some online research, he realised he had found the 'best' company for the job. The windows to the front of the house had already been fitted by a local company who hadn't provided a good after sales service, failing to fix all the snagging issues they left behind. This has resulted in the customer and his family living with faulty locking systems, draughts and poor insulation since the original installation.

Rather than try and persuade us to buy, he was simply articulate and knowledgeable, making it easy for us to make informed choices, in our own time.

The Design Consultation

The Everest sales consultant who was the contact throughout the customer's experience was someone that he rated highly. "The consultant offered us many options during the initial consultation and gave us lots of input on design to help us get exactly what we wanted" said the customer. He continued, "Some of the best advice he gave included the suggestion of installing bottom opening windows for easy access above the sink area, a seemingly small detail that has made using the windows effortless."


The security aspect of Everest windows was the main selling point that appealed to him. As well as this, the other benefits he was keen to take advantage of included upgrading to triple glazing and choosing from the wide choice of furniture options and multiple colours.

The Installation Process

The installation team were very respectful and tidy whilst installing the products at the customer's property and now he's had the chance to live with his new casement windows and doors, he has noticed that the biggest pluses to having triple glazing are the soundproofing and heat retention. "It's so nice to find that the house is already warm when you get up for work at silly o'clock! I used to have to put the heating on to heat the house just for me but that's a thing of the past" he told us. Overall, he believes that the temperature of the house has increased by at least 4 degrees. This has definitely resulted in some savings on his heating bills and adds real comfort.


Installed Products

uPVC windows and uPVC French doors, both in white with Triple Glazing and Georgian Bars.

Inside view of a uPVC triple glazed window with internal Georgian Bars and a white window sill


Close up of a modern chrome door handle on a single white uPVC french door with triple glazing and Georgian Bars

I now understand why it's important to have a home visit. We benefitted from the consultant's advice because he had the opportunity of viewing our property first hand. Without this, we definitely wouldn't have purchased such perfect products.

Project Summary

The customer was thrilled that Everest was there to assist with any questions, ensuring everything was done to their complete satisfaction. They were absolutely delighted with the final product and wholeheartedly agreed that Everest truly lives up to the claim of 'Fitting the Best'.



Everest Customer Reviews

Trustpilot

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