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Products: Casement Windows, French Doors
At Everest we're proud to say we 'Fit the best', so we endeavour to leave all our customers happy and totally satisfied. In this case study we visited Mr and Mrs S at their lovely, detached property in a quiet, leafy road in Oxfordshire. Have a read below to find out how we gave this happy customer a home improvement to shout about.
The house is definitely warmer now but the best thing by far, is that all the products are low maintenance, so there is nothing to paint and update.
Reasons for the Installation
Mr and Mrs S had decided to replace their draughty, high maintenance windows and doors over three separate installation dates, with the final few windows being installed two years ago. They chose Everest because a neighbour further down their road had a batch of windows replaced by Everest and they recommended us highly. Also, Mrs S's mother had chosen Everest to replace windows her home and said how pleased she was with the products too.
The couple couldn't have been more complimentary about our salesperson, whom they described as 'brilliant and a pleasant person to be dealing with'. Mike added "We'd not experienced Everest products before, so we needed briefing about all the options and products available and Jonathan did this in a clear and concise fashion. It was very obvious to us that he totally believed in Everest's products".
The process of surveying was highly professional with our surveyor recognising any issues instantly. These were dealt with swiftly and installation dates were booked soon after for both installs.
The products that Mr and Mrs S chose were fitted over a period of seven years, during three separate installations. The couple didn't have a lot to compare the Everest installs to as they had only had one window fitted before by a local firm, but they had seen other people's installations and heard their positive stories. They were very pleased about the extra measures our installations teams took to ensure the structure was sound, particularly that there was no unnecessary weight bearing when they fitted the French doors. All of the installers were very polite, and the couple were extremely happy with the finish and the Georgian leading.
uPVC White Casement Windows with Georgian Bars and uPVC French Doors
The consultant's honesty and straightforward manner definitely convinced us to put our trust in Everest and place the order.
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