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The Crumplers

CUSTOMER CASE STUDY

MR & MRS CRUMPLER, DORSET

TrustPilot Rating: 5 star rating

We're proud to say we 'Fit the best', so we endeavour to leave our customers totally satisfied. In this case study we met Mrs Crumpler at her home, in Dorset to discuss her experience with Everest.

REASONS FOR INSTALLATION

Mrs Crumpler was keen to let us know that they had used Everest in the past, as a newly married couple at their first property. When they moved into their current house, they had the windows replaced by a local company. However, over twenty years later, time had taken its toll and they needed updating. So they made the decision to have them replaced before Mr Crumpler retired. Having seen our adverts, they had decided to use Everest again and were really pleased with the results.

We really felt that we had the best job, fitted by the best company. We're so glad we went with Everest and especially felt we couldn't go wrong with their heritage.

THE SALES CONSULTATION

The Crumplers already had a budget in mind for the job and were pleasantly surprised that the price quoted came very close to it. Mrs Crumpler told us that her husband fired many technical questions at the sales consultant, who answered them all with ease and style and made them feel they were in safe hands. Following on from their successful consultation, they decided to choose Everest to fit their windows. Mrs Crumpler managed to talk her husband around to having standard glazing instead of leaded, which she laughingly said was "no small triumph".

THE CHOSEN PRODUCTS

Exclusive uPVC double-glazed casement windows in Rosewood with gold handles.

THE SURVEY & INSTALLATION

The surveyor arrived as planned and completed the survey without any issues and their installation date was booked. When it came to the installation, Mrs Crumpler was extremely happy with our installation team and admits that she was more than a little anxious before their arrival, having heard a couple of horror stories from friends about messy installers from local double glazing firms. Their experience couldn't have been further removed however. After completing the installation, they returned at a later date to complete an inspection of the job "using a fine-tooth comb" said Mrs Crumpler, to ensure it had all been fitted correctly and to detail any snagging issues that required attention.

An open uPVC double glazing window in rosewood on a brick house

Close up of the low maintenance woodgrain finish on Everest uPVC windows

From start to finish, your installers were excellent, they were courteous, exceptionally tidy and very punctual.

SUMMARY

Overall, they were extremely impressed with the construction of the windows and reassured by their 10 year guarantee. There even appears to be some sound reduction due to their new windows, which is helping to mute noise from their local primary school, which was unexpected, but much appreciated.