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The Kidds Case Study

The Kidds

CUSTOMER CASE STUDY

MR & MRS KIDD, SUFFOLK

Products: WINDOWS, DOORS, LIVINROOF EXTENSION

TrustPilot Rating: 5 star rating

We're proud to say we 'Fit the best', so we endeavour to leave all our customers happy and totally satisfied. In this case study we visited the quaint and pretty, historic market town of Bury St Edmunds in Suffolk, to talk to our customers Mr and Mrs Kidd.

REASONS FOR INSTALLATION

Mr and Mrs Kidd previously owned another property, which already had Everest windows fitted. As the couple were so pleased with the inherited products, they decided to ask Everest to quote for a conservatory. It was quoted and installed and the couple were very impressed with our attention to detail, as we had taken the time to source flint that matched the roof to use on the outside of the conservatory. So, when they moved into the house they are in now, Everest were fresh in their minds and the only home improvements company they wanted to fit their new front door, replacement windows and extension.

Our new Aluminium double glazed windows are secure, draft proof and let in the maximum amount of light due to their narrow frames and we adore the leaded option we chose.

THE SALES CONSULTATION

The Sales Consultant who came to see Mr and Mrs Kidd, to discuss their requirements was Rakeem. "We really warmed to Rakeem" Mr Kidd told us "he totally knew his stuff and after listening to what we wanted, he proceeded to show us an amazingly detailed digital rendition of our new extension, there and then on his laptop".

The couple really loved the LivinRoof design in particular and were more than happy to place the order for this, along with the the replacement double glazed casement windows, new composite front door and patio doors in slim frame aluminium.

THE SURVEY & INSTALLATION

There was a short delay to the build schedule following a couple of teething problems flagged by the surveyor, but soon enough the wall was being built for the extension and everything was underway. The windows were fitted on time and the installers were courteous and tidy throughout the build. Mr and Mrs Kidd said "Our installation manager, was extremely pleasant to work with, always kept us well informed and was keen to ensure the installation went as smoothly as possible for us."


PRODUCTS INSTALLED

Aluminium double glazed windows with rectangular leading, composite entrance door, aluminium sliding patio doors and LivinRoof extension.

Black composite entrance door with glass panels and a black door handle

Slim aluminium framed window in black with leaded glass

Close up of the black aluminium windows on a LivinRoof extension

Having lived with our Everest products for a while, we feel they are they are definitely stronger, more durable and of a far superior quality compared to other home improvements companies. We are very pleased we chose Everest to Fit the Best.

THE END RESULT

Mr and Mrs Kidd were really happy with all the products giving us a rating of 5 out of 5 overall. They were also keen to tell us that they had recommended us to friends following their experience.

A happy Everest customer standing in their kitchen next to their uPVC triple glazed casement window Chrome door handles on a set of white uPVC French doors with Georgian Bars
A single white uPVC French door with energy-efficient triple glazing and a triple glazed window in white uPVC A beautifully bright kitchen with a large white uPVC triple glazed casement window
A happy Everest customer standing in their kitchen next to their uPVC triple glazed casement window Chrome door handles on a set of white uPVC French doors with Georgian Bars

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  • Show you samples of our products
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